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Customer Retention and Satisfaction in Indian Banking Sector

This research focus on the significance of customer retention and satisfaction in Indian banking sector. Using different banks such as nationalized or non-nationalized along with a customer based survey and managers interviews were undertaken to support the study.The reason for choosing Indian Banks is due to the most competitive and fast growing sector in India. This sector is facing rapid changes as a result of the economic reform brought about by the Government of India a decade ago. Now days banks focuses to compete and survive in this competition which needs a good foundation of customers who are loyal to their banks. The research aims to explore different types of steps undertaken by various banks to hold their customer and grow their market share, especially during and after recession. In mature markets expansion becomes limited; in this case customer retention models can rescue the business. It is a proven fact that investment in retention is highly profitable. Higher and…

Товарные биржи. Самые горячие рынки в мире. Как каждый может инвестировать и получать прибыль

Каждый инвестор стремится выгодно вложить деньги и получить стабильный доход. Для этого он должен выбрать наиболее перспективный объект — активы, спрос на которые и соответственно их рыночная цена будут расти. Сегодня такими активами являются сырьевые товары, а самым прибыльным способом инвестирования — индексные фонды. Так считает Джим Роджерс, в прошлом успешный предприниматель, заработавший в 1970-е годы огромный капитал с помощью хедж-фонда, который основал в партнерстве с Джорджем Соросом, руководитель индексного фонда, запустившего международный сырьевой индекс — индекс Роджерса. Выводы автора основаны на многолетнем опыте инвестирования и анализа рынков различных фондовых и материальных активов. В популярной форме Роджерс рассказывает, как с наименьшим риском и наибольшей отдачей использовать свободные денежные средства. Книга адресована начинающим и опытным инвесторам, а также всем, кто хочет понять основы работы биржи и стать успешным предпринимателем.

The Effects of Investment Promotion

Developing countries must establish a rational policy directed at attracting foreign investment. We could list hundreds of potential factors, which could make up such a policy, from investor friendly tax law to ensuring a high level of security and rights protection. Apart from the above-mentioned internal policy issues, it however, remains hard to attract foreign investment without a comprehensive information and assistance policy for foreign investors provided by a specialized state institution such as IPAs. It is up to them to cause an investor – that is a person, who surely counts his money and time as well to make a decision to engage in an investment in a certain country and continue his project after the investment. If these goals are achieve relies upon the quality of IPA’s service. Due to the above-mentioned reason, it is hard to imagine rapid economical growth without good investment promotion. The purpose of this work, as it will be more precisely stated in next paragraph,…

BizPricer Business Valuation Manual w/Software

BizPricer Business Valuation Manual w/Software» is a user-friendly, extremely cost-effective resource for prospective business buyers and sellers (and business brokers) who need to know the fair market value of a business! The 32 page Manual includes a Microsoft Excel based CD-ROM software program. «BizPricer Business Valuation Manual w/Software» walks the user through the valuation process without getting involved with complicated academic theory. BizPricer accomplishes all of the calculations for you. All you do is enter the company?s financial data. No financial expertise or specialized knowledge is needed. The software uses the Microsoft Excel? program on your computer. No questionable software program to load that could cause problems with your system! Save hundreds to thousands of dollars over hiring an appraiser to provide you with a similar result. Use the software over and over again for a «what-if» analysis. BizPricer? uses the same valuation…

Четыре шага к озарению. Стратегии создания успешных стартапов

Цитата «Итак, что же ведет одни стартапы к успеху, а другие — к распродаже офисной мебели? Ответ прост: те, что сумели пережить несколько тяжелых лет, не следовали традиционной модели запуска, ориентированной на продукт, навязанной специалистами по управлению продуктом или венчурными капиталистами. Путем проб и ошибок, нанимая и увольняя, все успешные стартапы приходили к другой модели, которая параллельна модели развития продукта. В частности, они развивались и жили по принципу «обучайся и изучай» — изучай и учись понимать потребителей. Я называю этот процесс «развитием потребителей»в противовес «развитию продукта». Все успешные стартапы следуют именно этим путем, сознательно или нет.» Стив Бланк О чем книга «Четыре шага к озарению» — классическое руководство по стратегии бизнеса на все времена, от зарождения идеи до создания успешной компании, с помощью которого во всем мире работают и развиваются более 100 000 стартапов. Именно…

Risk and Return of Equity Markets

Formed in 1985, South Asian Association for Regional Cooperation (SAARC) emerges as a significant region in the world in terms of economic and political system. As the flow of capital from all around the world comes into the developing and under-developed economies, SAARC nations are becoming the cynosure for global investors. This leads to an increased interest of the world in the stock markets of SAARC nations. The stock markets of SAARC countries, transforming from low to medium and high growth trajectory, are supposed to yield better rewards than the developed economies’ stock markets. While the international investors (institutional as well as individual) are looking for the stock exchanges in the region for diversifying their investments, diversification within the region is also catching the eye of investors and financial analysts. It is with this background that the topic of researching on the risk and return from equity markets of SAARC nations is chosen.

Влияние макроэкономической статистики на финансовый рынок

Данная работа заключает в себе анализ основных макроэкономических показателей экономики США и их влияния на движение биржевых индексов. Основной целью работы является исследование верности и релевантности предыдущих работ схожего характера, изучение возможности построения прогностической модели, основанной на выходящих макроэкономических показателях, и при возможности такого построения – тестирование модели

Analysis for Financial Management

Analysis for Financial Management, 11e presents standard techniques and modern developments in a practical and intuitive manner with an emphasis on the managerial applications of financial analysis. It is intended for non-financial managers and business students interested in the practice of financial management. New with the Eleventh Edition, McGraw-Hill’s adaptive learning component, LearnSmart, provides assignable modules that help students master chapter core concepts and come to class more prepared.

Banking Efficiency and Productivity Growth in the Middle East

This book investigates the efficiency and productivity of the Jordanian banking sector, during the period of financial deregulation, 1996-2007. It begins with overview of the developments in the Jordanian banks. A selective review of previous studies of banking efficiency and productivity conducted in the Middle East and the rest of the world. Then analysis and estimation of technical efficiency based on the input-oriented Data Envelopment Analysis. Followed by measuring cost efficiency, which is the product of technical and allocative efficiencies. Finally, the Malmquist Productivity Indices (MPI) are computed to examine the total factor productivity (TFP) change over the sample period. TFP change is decomposed into the products of technical efficiency change (catch-up) and technological change. The book should help policy makers and bankers in understanding the ways regulatory changes influence banks’ efficiency and productivity in Middle East.